FAQ

How long will all the activities take? When do I need to get there?

If you just wish to use the zip-line allow around 30 minutes adding on another 10 minutes for each extra zip you take! Allow around 30 minutes for each other activity you undertake. We recommend you arrive at least 15 minutes before your time slot to register, change and get prepared.

Will I have to queue to use the activities?

We manage all our activities so there is as little queuing as possible however due to the nature of our activities there may some waiting time between challenges.

What if i’m scared of heights?

A head for heights does help but our activities are designed to help people challenge themselves and build their confidence. Our instructors have been trained to help you work through your nerves and achieve your goals.

What if I have a medical condition? Can I take part if I am pregnant?

If you have any doubts about a medical condition, please consult your doctor before using the ropes course. Pregnant women are restricted from using the activities. If you have any serious health complaints, let us know when booking the course including past injuries. You will be asked to sign a disclaimer declaring any medical conditions on arrival.

Will an instructor be with me at all times or will I have to learn how to use the equipment myself? Can I zip with someone else?

You will have help at each transition point of the zip-line: beginning, middle and end. You will not have to operate any of the zip-line equipment yourself, but you will be given safety briefings on how to use the activities before using them. You can cheer your friend along on their turn, but our activities all need to be used by one person at time.

How old do my children have to be to take part? Do they need me to go with them too? Are there any other restrictions?

Our restrictions are based on weight and age. Children need to be at least ten years old. You must also weigh under 120 kg to use the activities. Our staff will guide youngsters around the course but of course it’s more fun if you take part too!

What should I wear? Is there anywhere to change at the Centre?

You will be fitted with a harness on all the activities so casual comfortable clothes are recommended with trousers that you can fit the equipment over. You will need to wear closed shoes, such as trainers that will stay on when you zip and grip when you climb the wall.

What other activities can we do at the Centre?

We also run other adventure activities which you can incorporate into your time at the activity Centre however these need to book in advance and are subject to availability. Follow the link on the Zip Borneo website, go to www.abilityexpeditions.com or call us at Zip Borneo for more information.

Is there food available or a shop?

There is a small shop available at the Activity Centre. Meals are available to those who have pre-booked but unfortunately, we cannot provide individual food orders.

Can we spend the rest of the day at the Centre? Can my friends come and watch?

Our centre is used for other activities and has a large volume of groups on residential stays therefore we kindly request that our customers do not use the grounds after their high ropes course is finished.

What if it rains?

Our high ropes activities will remain open as long as it remains safe to do so. It is at the instructor's discretion to close the course during extreme weather conditions for your safety. If you have not had the opportunity to use the activities, we will refund your entry fee or reschedule your booking to another date.

What if I have an accident at the Centre? Am I insured?

We have full public liability insurance at the Centre meaning you are insured if you have an accident. Our activities are very safe however users should be aware the odd grazes and bumps can happen using our activities.

contact us

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Kiulu Valley, 89250 Kiulu, Sabah, Malaysia.

+6013 808 8075

fly@zipborneo.com